Returns & Complaints

If, contrary to expectations, an item does not fit or you do not like it, you can, in addition to the statutory right of withdrawal, simply return your order to us within 14 days of receipt. Simply fill out the return form in the package and send your order back to us (filling out the form is not mandatory, but makes it easier for us to process your return).

Please use the following address for the return:

Horror Shop - RETURNS
c/o VDS Fulfillment
Siemensstraße 14
37412 Herzberg am Harz
Germany

As listed in our cancellation policy, the buyer bears the return postage costs in the event of a cancellation. This is regulated by law since July 2014. Of course, we would like to waive the return postage costs for our customers, but unfortunately this is not possible for us as a medium-sized company. The resulting additional costs we would have to add to our prices, so we could not keep our attractive pricing.

More information about the legal right of withdrawal can be found in our terms and conditions. You can view them here.

If an item is defective, or you have another complaint, please contact our customer service at service@horror-shop.com before returning the item.

If you have further questions about the return, please call us or send us an email:

+44 20 4538 1776 - Mo - Fr from 09:00 - 17:00
service@horror-shop.com